Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how 22wim ("the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://22wim.ws, collects, uses, stores, and protects the personal information of its registered players, visitors, and users ("you", "your", "Player").

22wim is committed to handling your personal data responsibly, transparently, and in compliance with applicable data protection laws and regulations. This Policy applies to all information collected through the 22wim website, mobile-optimized platform, customer support channels, and any other interactions you have with 22wim in the course of using our services.

This Policy should be read together with our Terms & Conditions, which govern your overall use of the 22wim platform. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.

We take your privacy seriously. Whether you are a player from Manila, Cebu, Davao, Makati, or anywhere else in the Philippines, you deserve to know exactly how your personal information is being handled when you engage with 22wim.

2Data We Collect

22wim collects personal information in the following categories, depending on how you interact with our platform:

3How We Collect Your Data

22wim collects personal data through the following means:

• Direct Submission: Information you actively provide when creating your 22wim account, completing KYC verification, making deposits or withdrawals, contacting our support team, or updating your profile settings.
• Automated Technical Collection: Data collected automatically as you interact with the platform, including IP addresses, browser fingerprints, device identifiers, session duration, pages visited, and in-game activity logs. This data is collected via server logs, cookies, and similar tracking technologies.
• Third-Party Verification Services: Identity and age verification data received from licensed KYC verification providers when you submit identity documents for account verification. These providers confirm the authenticity of your submitted documents against official databases.
• Payment Processors: Transaction confirmation data received from our payment partners (GCash, PayMaya, BPI, BDO, Metrobank, and USDT payment networks) to confirm the status of deposits and withdrawals.
• Fraud and Risk Detection Systems: Device risk scores, behavioral anomaly signals, and cross-platform identity signals from licensed fraud prevention service providers, used to protect player accounts and detect prohibited conduct.

4How We Use Your Data

22wim uses the personal data we collect for the following specific purposes:

• Account Management: Creating, maintaining, and managing your 22wim player account, including processing your registration, verifying your identity, and keeping your account records up to date.
• Transaction Processing: Processing your deposits, withdrawals, and bonus credits in Philippine Peso (₱ PHP) and other supported currencies. Your financial data is essential to route payments correctly through our payment partners.
• Legal and Regulatory Compliance: Fulfilling our obligations under applicable Philippine laws, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, counter-terrorism financing (CTF) regulations, and any requirements imposed by our operating license. This includes filing reports with relevant regulatory authorities where legally mandated.
• Platform Security: Detecting, preventing, and investigating fraud, unauthorized account access, collusion, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: Responding to your inquiries, resolving disputes, processing complaints, and providing assistance through our 24/7 live chat and email support channels.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and facilitating your use of responsible gaming tools including deposit limits, session reminders, and self-exclusion.
• Platform Improvement: Analyzing aggregated, anonymized usage data to understand how players interact with the platform, identify technical issues, and improve the overall 22wim user experience.
• Promotions and Bonuses: Administering promotional campaigns, welcome bonuses, reload bonuses, and loyalty programs, and communicating relevant offers to eligible players where you have provided consent to receive such communications.
• Legal Claims: Establishing, exercising, or defending legal claims in the event of a dispute between you and 22wim.

5Legal Basis for Processing

22wim processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform our contract with you — specifically, to operate your 22wim account, process your deposits and withdrawals, and provide the games and betting services you have registered to use.
• Legal Obligation: Processing required for 22wim to comply with applicable legal and regulatory requirements, including AML, KYC, and CTF obligations.
• Legitimate Interests: Processing carried out for the legitimate interests of 22wim and our players, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — for example, receiving promotional marketing communications. Where consent is the basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

6Sharing Your Data

22wim does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the following circumstances and with the following categories of recipients:

• Payment Processors: Your financial data is shared with payment service providers (GCash, PayMaya, BPI, BDO, Metrobank, and USDT network operators) solely for the purpose of processing your transactions.
• KYC and Identity Verification Providers: Identity documents and personal details submitted during account verification are shared with licensed KYC verification service providers to confirm your identity and age.
• Fraud Prevention and Security Services: Technical and behavioral data may be shared with licensed fraud detection and cybersecurity service providers to protect the integrity of the 22wim platform.
• Game Software Providers: Gameplay data (but not financial or identity data beyond what is operationally necessary) may be shared with our licensed game software providers to facilitate game functionality and resolve technical disputes.
• Regulatory Authorities and Law Enforcement: 22wim is legally required to report certain types of activity to regulatory bodies, financial intelligence units, and law enforcement agencies under applicable Philippine law. Such disclosures are made strictly in compliance with legal obligations.
• Professional Advisers: Legal counsel, auditors, and compliance consultants who require access to player data in the course of providing professional services to 22wim, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of 22wim's business, player data may be transferred to the successor entity as part of that transaction, subject to equivalent data protection obligations being in place.

All third parties with whom 22wim shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using your data for any purpose beyond the specific service they provide to 22wim.

7Cookies & Tracking Technologies

The 22wim platform uses cookies and similar tracking technologies to ensure the proper functioning of the site, personalize your experience, and gather analytical data about how the platform is used. By continuing to use the 22wim platform after reviewing this policy, you consent to the use of cookies as described below.

You can manage cookie preferences through your browser settings. Please be aware that disabling essential cookies may impair the functionality of the 22wim platform, including your ability to log in and manage your account. 22wim does not use cookies to serve third-party advertising or retargeting campaigns.

8Data Retention

22wim retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, and for as long as required by applicable legal, regulatory, and compliance obligations. The following general retention guidelines apply:

• Active Account Data: Personal data associated with your account is retained for the full duration of your account's active status on the 22wim platform.
• Post-Closure Retention: Following the closure of your account (whether voluntary or initiated by 22wim), we are required to retain certain personal and financial records for a minimum of five (5) years to comply with anti-money laundering regulations and for the purpose of resolving any disputes that may arise after account closure.
• KYC and Identity Documents: Identity verification documents and associated records are retained for a minimum of five (5) years following account closure, or longer if required by applicable regulatory guidance.
• Communication Records: Support chat transcripts and email correspondence are retained for a period of three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or compliance purposes.
• Technical Logs: Server and access logs are retained for a maximum of twelve (12) months, after which they are purged or anonymized.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymized in accordance with our internal data destruction procedures.

9Security Measures

22wim implements a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS Encryption: All data transmitted between your device and the 22wim platform is encrypted using Transport Layer Security (TLS), ensuring that your personal and financial data cannot be intercepted in transit.
• Password Security: Account passwords are stored using one-way cryptographic hashing. 22wim staff cannot view your password in plaintext at any time.
• Access Controls: Internal access to player data is restricted to authorized personnel on a strict need-to-know basis. All internal data access is logged and subject to regular audit.
• Infrastructure Security: The 22wim platform is hosted on secure, access-controlled server infrastructure with regular vulnerability scanning, intrusion detection systems, and automated threat monitoring.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts for an additional layer of login security.
• Regular Security Reviews: 22wim conducts periodic security assessments and penetration tests to identify and remediate potential vulnerabilities in the platform.

10Your Data Rights

As a player of 22wim, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat on the platform or by email at [email protected].

• Right of Access: You have the right to request a copy of the personal data 22wim holds about you. We will provide this information within thirty (30) days of a verified request.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held on your account. Many details can be updated directly within your account settings panel.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (see Section 8). Please note that regulatory retention requirements may prevent immediate deletion of certain data categories following account closure.
• Right to Restriction: You have the right to request that 22wim restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to 22wim, where technically feasible and where processing is based on your consent or contractual necessity.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including the right to object to receiving marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting our support team or updating your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

22wim will respond to all data rights requests within thirty (30) days. In cases of complex or high-volume requests, we may extend this period by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.

11Children & Minors

The 22wim platform is strictly intended for adults aged 21 years and above, consistent with Philippine regulations governing online gaming and gambling activities. 22wim does not knowingly collect personal data from any person under the age of 21.

If 22wim discovers or has reason to believe that an account has been registered by, or is being used by, a person under the age of 21, the account will be immediately suspended, all pending transactions will be voided, and any accumulated balance will be handled in accordance with our Terms & Conditions and applicable regulatory requirements.

If you are a parent or guardian and believe that a minor in your care has registered an account on the 22wim platform, please contact our support team immediately via live chat so that the matter can be investigated and resolved promptly.

12Changes to This Privacy Policy

22wim reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform operations. The "Last Updated" date displayed at the top of this document will be revised each time the Policy is amended.

Where material changes are made to this Policy — changes that significantly affect your rights or how your data is processed — 22wim will notify registered players via on-site notification or email to the address registered on your account, where practicable, prior to the changes taking effect.

Your continued use of the 22wim platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed of how 22wim protects your personal information.

13Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way 22wim handles your personal data, please contact our Data Support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the 22wim platform. This is the fastest way to reach our team.
• Email: [email protected] — please note this is displayed as plain text only; copy and paste into your email client to use it.

When contacting us about a data privacy matter, please include your registered account username, a clear description of your request or concern, and any relevant details that will help us locate and process your request efficiently.

22wim aims to acknowledge all privacy-related inquiries within 24 hours and to provide a substantive response within thirty (30) days. For complex requests, we will keep you updated on the progress and expected resolution timeline.